Haven Support
Need help with Haven? Use the official support channels below for gameplay, purchases, rewarded ads, cloud progress, account/data requests and technical issues.
For the fastest troubleshooting, include your device model, Android version, Haven version and a short description of what happened. For a Google Play purchase issue, include the order number if available. Never send passwords or payment-card details.
Common questions
My purchase completed but the items are missing.
Haven verifies eligible Google Play purchases with its trusted backend before granting virtual items. If the item does not appear after reopening the game with an internet connection, contact support with the Google Play order number.
I watched a rewarded ad but the bonus is pending.
Production ad rewards use server-side verification. A short delay can occur while the verification callback is processed. Reopen the game while online; if it remains missing, contact support.
My progress looks different after reinstalling or switching devices.
Cloud-backed progress is tied to the game account identity used by the current build. Contact support before repeatedly reinstalling if progress appears incorrect so we can help preserve the right state.
How do I change privacy or ad choices?
Haven includes a privacy-choices entry point when consent options are available. You can also contact privacy@havengamesstudios.com.
How do I request deletion of my game data?
Follow the steps on our Account & Data Deletion page.